Sonntag, 21. März 2010 10:39
I would like to share some essential experience that I’ve learned over the last 11 years as an entrepreneur as well as an investor in start-ups. Some of them I’ve learned painfully and some I’ve got free of charge. Nevertheless the list is not complete and I am sure that there are lots of other learnings. Please feel free to add your comments.
Pareto’s 80/20 Rule: efficiency works
Some start-ups (especially German start-ups, because they often tend to over-engineering) are too late with their product launches. Perfection and too many features are often the reason why a start-up needs to much time, money and is losing its competitive edge. My experience: Just get the product out of the blocks fast and learn from your customers’ feedback.
Keep your organization mean and lean
Long story short: An employee of a start-up should either build something or sell something. In most cases a young company doesn’t need HR staff, personal assistants or other people, which don’t create value (revenues or products/technology). Take this into account for every hire.
Liquidity is more important than profitability
Focus your operational business on cash flow and not on EBIT. Most important is to be able to pay bills and sign paychecks. Your entire organization and all team members should think this way. Cash, cash, cash – is king!
Plan with a bottom up approach
If your budget is based on a business plan which is calculated with a top-down approach you might be lost. There is a huge difference if you are describing the entire market potential or if you are planning your revenues for the next 12 quarters based on a defined sales process with a logical metrics.
Define your Must-Wins (we call them “game over customers”) and go get them
In some particular markets it can be more than important to add some lighthouse customers as early as possible – maybe even before the official launch announcement. These “game over customers” will block competition and will gain a lot of credibility. Well and it will focus your sales efforts onto the right targets.
Run your company with an evolving KPI-chart
Key performance indicators (KPIs) are benchmarks that all levels of a start-up can use in their day-to-day operations. I highly recommend defining the relevant KPIs as early as possible in order to run and to manage the start-up. There are hundreds of KPIs that can be measured. It is an ongoing task to pick the relevant once, to monitor them and to reconsider if there might be additional important KPIs.
Never drink your own cool aid (never believe in your own PR)
You might know of some good examples for this advise. Start-ups with huge and impressive press coverage, various speaker slots at conferences and intensive social media buzz – but no real business. Press coverage can support the business but it is never ever an indicator for the success of a start-up. New customers, installations, bookings, revenues and cash-in are important. I’ve seen founders and management teams of start-ups, which lost reality because of there PR success. Please be aware!